We estimate energy IT organizations could save up to 50 percent in hosting costs annually with cloud computing.
Today, customers expect real-time information and constant access to their accounts. These growing expectations keep your utility or energy IT department on its toes.
Online Account Management
Energy IT departments are tasked with offering customers online account management for bill pay and service call scheduling. Offering these services online doesn’t just serve the customer, it saves time and money in customer call center operations.
Real-Time Outage Reporting
Today, customer connection works both ways. Customers can help energy organizations by reporting outage sites. Customers should be able to use mobile devices to report loss of power.
Real-time reporting means that customers expect outage maps and updates on restoration of electric and natural gas service. Energy IT departments play a big role in providing transparency to customers on service status.
In the same way that customers need to be in the know, technology makes real-time substation reporting available, so they are not in the dark on status.
Field Crew Access
Today, technicians carry mobile devices that can provide field crews with access to reach scheduling and work order information. GPS locations of trucks helps the whole organization understand where people are what’s being done without costly and time consuming phone calls back to HQ.
Wind and solar energy farms have the same needs as other businesses for reliable communication to and from the field. For installations in remote areas, such as offshore, access to additional bandwidth can be a challenge. The ability to aggregate communication links and load balance traffic is essential to these operations.
Oil and Natural Gas Exploration
The staggering amounts of geological data collected in the process of identifying probable drilling locations that must be transmitted and interpreted through computer assisted exploration (CAEX), 3-D and 4-D seismic imaging is pushing businesses in this sector to seek ever larger amounts of bandwidth, in the range of 10 Gigabytes and more.
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