Banking

Providing the Best User Experience for Customers

For financial institutions nowadays living under the reigns of the digital age, positive online Customer Experiences (CX) mean everything.  With mobile banking services, cloud-based applications, ATMs, data center functions, and disaster recovery sites all pivoting from Wide Area Network (WAN) connections, banks, and credit unions are tasked—now more than ever— with providing fast, easy, and reliable customer experiences on networks that are not only secure but also wide enough to handle the influx of online users today.

Trading in Single-Threaded Links for Multiple ISPs

Regardless of how much bandwidth your carrier can supply, a single-threaded communication link just won’t cut it in the financial service industry.  However, by implementing more than one internet service provider (ISP) into your network’s infrastructure, banks and credit unions can mitigate costly downtimes and network outages by keeping connection paths always open for data to travel in a seamless manner. This automatic failover means that resources are always available, resulting in happier customers, fewer headaches, and networks that never go down.

Putting Control Back in the Hands of Financial Institutions

From giving users the ability to access and move money instantly via online banking applications to providing businesses looking to invest and expand with small business loans and lending services, there’s no debate that banks play a vital role in keeping our economy intact.

With Ecessa’s software-defined wide area network (SD-WAN), banks, credit unions, and other financial institutions can not only up their bandwidth and secure their networks, but also gain and retain new customers by eliminating outages & downtime, network congestion, slow applications, and poor user experiences altogether.

After all, when you’re mission is to provide great service to your customers, having outstanding support from your vendors is essential. Ecessa is with you every step of the way on your network upgrade journey, from discovery calls to guided deployment. See the Ecessa difference today!

Ecessa Case Banking Case Studies

Stearns BankPoints West Community BankPARDA Federal Credit Union