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We are excited to announce an important update regarding our customer support processes. Ecessa’s customer support will be transitioning to the OneNet Global ticketing system, effective December 27th, 2024.
This change reflects our ongoing commitment to providing you with improved support services. The new system offers enhanced capabilities for managing your support requests, ensuring faster response times, greater visibility into ticket progress, and a streamlined experience.
Thank you for your understanding and continued trust in our services!
Key Details
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Transition Date: December 27th, 2024
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Existing Tickets:
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All existing tickets will continue to be supported through the current ticketing system during the migration process.
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Guide to the new ticketing system:
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Please see ONG Support Portal – End User Instructions for guided information on how to use the OneNet Global ticketing system
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New Tickets:
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Starting December 27th, 2024, all new support requests will be processed exclusively through the OneNet Global ticketing system.
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