Ecessa customer experience excellence validated in third party SD-WAN report
SD-WAN has come of age during the COVID-19 pandemic by ensuring a secure way for businesses to keep their employees connected, safe and productive. In the post-pandemic world, SD-WAN providers must know how to support a hybrid workforce, understand the impact of cloud and digital transformation, and most importantly deliver upon user experience promises in a business environment that has forever changed. These are reasons why at Ecessa, we care about always leading with the user experience and we are excited and humbled to be identified as a leader in the 2021 SD-WAN SoftwareReviews Data Quadrant Report.
This report is unique as the results involve gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the users’ point of view. These are areas where Ecessa has always excelled. SoftwareReviews calls this insight the Net Emotional Footprint.
Businesses are agile, dynamic, lean and innovative. The network is not. Something needs to be done – and right now.John Annand, Research Director, Infrastructure & Operations, Info-Tech Research Group.
SD-WAN is the most beneficial wide area networking technology the enterprise has had access to in 10 years. Capable of delivering immediate business value in a very tangible hard dollar way. It has a host of additional operational benefits, but most importantly it is a proving ground for IT operations. The next-gen network is going to require coding skills rather than cabling skills. It will be described by its policies rather than its architecture.
SD-WAN isn’t magic. But it is a very powerful tool purpose built to let IT control enterprise resources while still enabling business leadership to explore and plunder a brave new network centric world.
3 Ways Ecessa Leverages These Strengths Every Day
- We recognize every network is different. Our system architects and support engineers work one-on-one with each client to make sure they get the most out of their Ecessa SD-WAN investment with a phased deployment plan and free firmware updates.
- Resilience is just the beginning. It’s the foundation of a successful SD-WAN deployment upon which we build security, traffic routing, QoS and other advanced features.
- Every Ecessa customer receives top level, expert product and service support from degreed engineers, all day, every day. We strive to provide the best technical support and customer service in the industry, and this survey validates our efforts.
“It’s one thing to deliver a superior SD-WAN solution like WANworX,” said Mike Siegler, General Manager of Ecessa. “Combine that with an exceptional customer experience and you achieve true technology value. We deliver that every day through white-glove service at all stages of network maturity. Ecessa has been delivering SD-WAN solutions to organizations of all sizes for 20 years and we look forward to serving many more in the coming decades.”
You can read real customer experience stories here.
Contact us to learn more about Ecessa SD-WAN solutions for your business.