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Many companies will say that their customers are their first priorities, but not many can back up such a statement like Ecessa. In fact, a recent independent study of 14 leading SD-WAN vendors gave Ecessa top marks for Vendor Support. Ecessa is constantly looking for ways to make their clients’ experiences that much better, and consider the customer impact in everything that they do. This unique client-facing approach is what sets Ecessa apart from others in the industry, and brings a number of benefits to the table specifically for customers.
Evolving to Exceed Customer Expectations
Ecessa General Manager Mike Siegler noted that the company has been in business for several decades and is constantly evolving its product offerings to focus on emerging customer needs. Said Siegler, “Ensuring our customers’ business Internet access is always available is table stakes. In addition to a creating a robust access environment with continuous uptime, Ecessa has integrated advanced next generation firewall features that ensure not only resilience, but offer best-in-class cybersecurity. With the growth of cloud-based applications, we expanded our portfolio to include cloud-based WANworX virtual SD-WAN solutions. Now Ecessa clients can build their hybrid SD-WAN anywhere: at HQ, the datacenter, branch offices, home offices and in the cloud.” This focus on anticipating and answering customer needs is always in the forefront of Ecessa’s product development roadmap.
Total Network Visibility
Another benefit customers reap from Ecessa’s client-first approach is network visibility that is second to none.
“As they’re troubleshooting problems or trying to get applications running more robustly, they’re able to see where the bottlenecks are,” Siegler noted. “It may be in a router three hops down, or any in place in the fabric of a network. With Ecessa’s SD-WAN products, we’re able to gather that information and really show them where the problem is and give them the place to go to fix the core of the problem, not just work around it.”
In this way, customers have full management of their network and all of its components, ensuring that no matter where a problem might lie, they have the insights on hand to address it.
Continuous Cloud Access
As companies migrate increasing amounts of their infrastructure to the cloud, this level of visibility is key. With Ecessa on their side, businesses that count on their cloud-based systems can have guaranteed uptimes exceeding “five nines,” or 99.999 percent.
“Ecessa’s product line can help customers eliminate downtime and network congestion, creating a competitive advantage,” said Siegler. “That competitive advantage can come from things as simple as accessing data, making sure your phone systems continues up at all times so you can service your customer base, as well as accessing important files that are stored in the cloud.”
Industry-leading Customer Service
In addition, should clients ever experience an issue with an Ecessa product or want to turn up additional features, there are full-time, certified networking engineers standing by to address their needs all day, every day.
“Our technical support is second to none. From product inquiries through deployment and ongoing support, our clients are never alone. We enjoy helping them every step of the way,” Siegler concluded.
You can read what Ecessa customers have to say in our case studies section and call 1.800.669.6242 or contact Ecessa for more information.