Voice of Customer Informs Ecessa Firmware Releases

Ecessa welcomes voice of customer feedback

This week, Ecessa announced the release of firmware revisions 10.5.4 and beta 10.6.4 for use on Ecessa PowerLink™, ShieldLink™, ClariLink™ and WANworX™ wide area network controllers. Ecessa customers with current SLA contracts may upgrade to the new firmware for free. Instructions and additional information can be found on the Ecessa support portal.

The releases contain new features, improvements, changes, fixes and security enhancements. Customers asked us to make our products easier to install, monitor and manage, and we deliver that with these new revisions. You can read the specifics, including known issues and workarounds, here: https://support.ecessa.com/hc/en-us/articles/203285699.

What makes our software revisions outstanding is the methodology and discipline used by the entire Ecessa team. We integrate Voice of Customer feedback into our development roadmap, develop features to a set plan and then run it through extensive tests before we release it.

We capture Voice of Customers several ways. A primary method is through our technical support team. They gather ideas for improvements and new features and work with the development team to bundle suggestions into targets for quarterly firmware updates. For Q1 2016, the list included feature improvements for:

  • VPNs
  • Hardware Fail Over (also referred to as High Availability or HA Pair)
  • Alerting
  • New SNMP messages
  • Automated error messaging that sends snapshots of network events.

Rigorous testing is vital to Ecessa’s release process. Our products work in many different network environments. We have to anticipate how both inexperienced and advanced users will deploy our solutions. Those scenarios require a wide range of features. As anyone who works with software knows, fixing one bug or adding one feature has the capacity to break other things, so we developed stringent test procedures to verify that our code is stable before presenting it to customers. We run each change through hundreds of tests. This includes peer testing, automated testing, functional testing, manual testing and stress testing.

We are proud of this latest software package and look forward to hearing your feedback. Comments are welcome at voc@ecessa.com.