Minneapolis, MN. – January 4, 2018: Ecessa Corporation announces the release of their new network monitoring service, Ecessa Insight+™. This new service extends Ecessa’s SD-WAN offerings and is a valuable tool to help customers adopt SD-WAN technology to improve their corporate networks.
“SD-WAN is an incredibly valuable technology and this new monitoring service makes it easier to show customers the potential ROI of offloading unnecessary IT tasks,” said Mike Siegler, CEO at Ecessa. “Our goal is to be the trusted SD-WAN advisor and Insight+ helps us move forward on that promise.”
Ecessa Insight+ is a proactive network management service that can be added to any existing, or new, Ecessa SD-WAN deployment to monitor, address and close issues with a customer’s ISP or telecom carrier. In the event of any outage, the Ecessa SD-WAN equipment will steer traffic around the outage and Insight+ will alert the Ecessa Technical Support team of the issue. Ecessa’s 24 x 7 Technical Support team will engage the customer’s carrier, open a ticket on their behalf and drive closure to the issue – keeping customers online while managing the resolution of the issue. This new service allows companies to stay focused on their core business services and not on managing their ISPs.