Covid-19 Update: Flexible Purchase and Renewal Options

We understand that during these uncertain times, things are changing on a daily basis and our normal way of doing business is changing to adapt.  What should not be uncertain is that our Ecessa team is here to support you, our valued clients. From our CEO, Support staff and Sales team we are extending our promise to accommodate you.  As many of us transition to a remote workforce and essential services are working double duty, it is vital that your network keeps up with the demand.  Lapsed support for crucial networking equipment and security vulnerabilities is simply not an option.

As part of our commitment to you, we are offering flexible options for new purchases, equipment upgrades and SLA renewals. If you’d like to explore these options and need assistance to see if which option is right for you, please reach out to us anytime.

Please fill out this form to begin the SLA renewal process. We will be in touch with you within one business day.


Top ten reasons to keep your Ecessa device 
SLA (Service Level Agreement) current.

  1. Unlimited firmware upgrades
  2. Access to 24/7 configuration assistance
  3. 24/7 installation assistance
  4. 24/7 technical support
  5. Guaranteed 15 minute or less call response for support requests
  6. Take advantage of Spare-in-the-Air overnight replacement
  7. Choose from 12 month and 36 month options
  8. Access our online Knowledge Base
  9. Receive new reporting, monitoring and management features for free, including the new Ecessa Insight to manage multiple devices from one place – anytime, anywhere you can access the Internet.
  10. Enjoy our Trade-in/Refresh program with generous discounts

As your need for bandwidth grows, so does your need for rock solid reliability. You need 100% access to your data center and cloud resources.

Make a current Ecessa SLA part of your business continuity plan. Get continuous innovation and continuous support.