You don’t have to take our word for it. Just read the testimonials below and you’ll understand why our customers are so eager to recommend Ecessa to their colleagues. We’re sure you will be too!
Ecessa is a solid solution that does what it is supposed to do, and it hasn’t let us–or our customers–down.
We are a small IT shop that depends on our vendors to help us out in times of need. We had a scheduled power outage at our main location to work on an issue with our generator’s transfer switch and decided we would take advantage of this time to move some cabling. After work had finished we noticed that one cable was not plugged in; an hour later we received notification that our remote branches were unable to connect to our main site. We had worked the entire night and were extremely tired. We tried figuring out the issue on our own, but were unable to. With the help of the Ecessa support team, we were able to solve the problem quickly. I cannot express to you the relief we felt when this problem was resolved.
Thanks to WANworX, our communications network is now so reliable, we’ve been able to reduce not only our communication link costs, but also implement VDI and scale way back on our investment in servers and storage equipment at remote locations. We can confidently install thin-clients and IP phones — which, by the way, saves us tremendous amounts of time as well as money.”
When hundreds of students need to download 100 MB files, you want to leverage all your available bandwidth, instead of having backup lines just sitting there idle.
If we experience an Internet outage, it essentially puts us out of business in providing care. This can be life-threatening when dealing with the often serious medical issues of the population we serve. Ecessa’s PowerLink™ is especially helpful for us, as we need the flexibility to provide healthcare any place, any time.
PowerLink automatically and seamlessly provides failover. When my Blackberry goes off, I look at the messages and go back to sleep. Ecessa has made my life considerably easier.
We’re definitely seeing the value in what we purchased the Ecessa units for in the first place, with improvements to Guest Internet, operations VPN and automatic failover. Now, we’ve started using the Cloud View monitoring and management tool too.
We use our WAN links to run credit card transactions, employee time cards, inventory and internal and external communication. Operating without network connectivity isn’t an option.
The fact that PowerLink becomes the authoritative DNS for our domain was a huge deal for us, and we really needed to know that there was a great support network there for us, especially while we learned how to use the product. I would have to say that Ecessa has the best support team I have ever worked with in 16 years in the industry.
Service reliability is critical to our company. Throughout the years, Ecessa has consistently stepped up to the challenges that our growth has presented. The best compliment a person can give you is to say that a solution just does the job and does it well, day in and day out, and that’s what I can say about every one of the Ecessa appliances that we have used at ROSnet. These devices rarely need support, but in the few cases where we’ve had questions or needed advice on a specific situation, we find that Ecessa’s support personnel are experienced. They know these devices like the back of their hands.
Thanks to WANworX, we now have a highly reliable network and no downtime for our remote users. By using two links at each location, including inexpensive broadband links, we are able to provide seamless uptime. Even if one WAN line goes down, the person on a call or virtual desktop session doesn’t notice any interruption. It’s better than failover, it’s better than service being restored. The way WAN Virtualization constantly monitors and routes traffic among all available WAN links, calls don’t drop and applications don’t stop working.
Today, we have three Internet connections, including two DSL circuits and one business-class cable link. All three network connections come from three different service providers. Now, if we have a problem with a service provider we don’t feel trapped or locked in. We have the flexibility to add or remove network connections and ISPs as we need, without affecting our users. Ecessa has enabled us to have quite a bit of redundancy on many fronts. In the future we may even consider adding a wireless link to diversify even further.
Using the PowerLink WAN link aggregation capabilities, we increased our bandwidth from 2Mbps to 9Mbps, while keeping the overall bandwidth cost the same.
I would have to say that Ecessa has the best support team I have ever worked with in 16 years in the industry.
Between price of hardware, service offered, functionality, feature set, support, and sales team, Ecessa came out ahead. I would invite anybody to take that challenge as well…We have Ecessa devices in each one of our stores. We use Ecessa’s products to make each one of our stores’ remote offices connect securely to our corporate office, which gives us a balance of usability versus control.
With VDI, EGAN worksites now have the freedom and flexibility to not have additional hardware on site. Before utilizing Ecessa, EGAN needed a server, SAN (Storage Area Network), support for the SAN, and a router. In all, over $70,000 in onsite hardware costs are avoided while Ecessa’s never down technology increases the quality of the connection and service. EGAN saves over $100,000 per site annually in technology expenses.
When your ability to compete is measured in minutes, you can’t waste a second with unreliable Internet connections. Ecessa allows us to add far more devices and look five years ahead. Some competitive products don’t have the ability to grow with your enterprise.
Our Ecessa Powerlink 175 seems to run flawlessly all the time. This unit is easy to configure. We have made several adjustments to Authoritative DNS as we turned up some URLs on the outside. We did it ourselves without help from the help desk. When we do need the help desk they answer right away and are extremely knowledgeable with the exact answers we need with no fishing around.
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