Ecessa’s Insight+® is an optional managed service that not only keeps customers informed with at-a-glance insights on their networks and automatic outage alerts, it also shifts the chore of opening trouble tickets with carriers and ISPs to the Ecessa technical team. That means service outages are handled 100% by Ecessa, freeing IT teams to focus on revenue-generating activities instead of network troubleshooting. Ecessa’s SD-WAN appliances provide seamless failover, and our technical team is ready behind the scenes to open, progress and close trouble tickets as needed.
Let Ecessa Be Your
Network Watchdog
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Monitor. Manage. Report. Repeat.
IT teams don’t always have the time or capacity to investigate unexplained carrier outages. That’s where Ecessa comes in. Our team keeps a close eye on our client’s networks and automatically resolves issues behind the scenes. It’s this level of dedication that has built such strong trust in our Never Down® network.
Monitor
Ecessa Insight+ monitors all WAN connections from various carriers and Internet Service Providers (ISPs) continuously. It investigates each event to verify if it is a carrier or ISP issue and gathers all applicable carrier and ISP information for each site within an organization.
Manage
In the event of a carrier or ISP outage, the Ecessa SD-WAN appliance fails over automatically. Then Insight+ kicks in to alert the Ecessa support team of the issue. We investigate the underlying issue with customer’s carrier or ISP, and act in our customer’s best interest to resolve the problem.
Report
If a carrier outage occurs but failover is so seamless that the disruption goes unnoticed, does it really happen? 100% Yes. Our monthly trouble ticket resolution report provides a detailed analysis of customers’ carrier and ISP status and a summary of any incidents or tickets that occurred.
Repeat
Ecessa is always working for our customers. We take our customers’ trust seriously, and we keep a watchful eye on things so customers can focus on strategic initiatives to grow their business.