Ecessa’s Insight+® is an optional managed service that not only keeps customers informed with at-a-glance insights on their networks and automatic outage alerts, it also shifts the chore of opening trouble tickets with carriers and ISPs to the Ecessa technical team.That means service outages are handled 100% by Ecessa, freeing IT teams to focus on revenue-generating activities instead of network troubleshooting. Ecessa’s SD-WAN appliances provide seamless failover, and our technical team is ready behind the scenes to open, progress and close trouble tickets as needed.



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Network Watchdog

Egan Construction had an IT team spending valuable time investigating, troubleshooting and restoring carrier outages. That’s when they turned to Ecessa to create a new solution.

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Monitor. Manage. Report. Repeat.

IT teams don’t always have the time or capacity to investigate unexplained carrier outages. That’s where Ecessa comes in. Our team keeps a close eye on our client’s networks and automatically resolves issues behind the scenes. It’s this level of dedication that has built such strong trust in our Never Down® network.

Monitor

Ecessa Insight+ monitors all WAN connections from various carriers and Internet Service Providers (ISPs) continuously. It investigates each event to verify if it is a carrier or ISP issue and gathers all applicable carrier and ISP information for each site within an organization.

Manage

In the event of a carrier or ISP outage, the Ecessa SD-WAN appliance fails over automatically. Then Insight+ kicks in to alert the Ecessa support team of the issue. We investigate the underlying issue with customer’s carrier or ISP, and act in our customer’s best interest to resolve the problem.

Report

If a carrier outage occurs but failover is so seamless that the disruption goes unnoticed, does it really happen? 100% Yes. Our monthly trouble ticket resolution report provides a detailed analysis of customers’ carrier and ISP status and a summary of any incidents or tickets that occurred.

Repeat

Ecessa is always working for our customers. We take our customers’ trust seriously, and we keep a watchful eye on things so customers can focus on strategic initiatives to grow their business.

Inquire About Ecessa Insight+®
Comparison ChartEcessa EdgeEcessa PowerLinkEcessa WANworX
Ecessa Insight® Management Portal with statistics, graphing, reporting, alerts, and moreFeature IncludedFeature IncludedFeature Included
Automatic Failover & FailbackFeature IncludedFeature IncludedFeature Included
Active/Active use of Bandwidth and Session Load BalancingFeature IncludedFeature IncludedFeature Included
Quality of Service (QoS)Feature IncludedFeature IncludedFeature Included
Next Generation Firewall with IDS/IPSFeature IncludedFeature IncludedFeature Included
SIP Call Load Balancing & FailoverFeature IncludedFeature IncludedFeature Included
High Availability SupportedFeature IncludedFeature IncludedFeature Included
Authoritative DNS for Inbound Load Balancing and FailoverFeature IncludedFeature Included
Encryption (VPN) for Site-to-Site VPN and Remote Access VPNFeature IncludedFeature Included
IPsec Encrypted SD-WAN Tunnels for Seamless Load Balancing and FailoverFeature Included
Packet Level Control (Duplication, Aggregation, and more)Feature Included
Virtual Instances availableFeature Included
WANworX UpgradableFeature IncludedFeature Included
Network Characteristics

Small office
Simple failover
Network monitoring
Hub & Spoke
Hosted applications
VPN replacement
Session load balancing

Full mesh network
Multiple sites
Never Down voice & VDI
Regulated industries with
security & compliance requirements
Industries
Retail
MSP/TSP
Professional services
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