Ecessa units are easy to configure and install; below are the steps recommended to assist you every step of the way.
Step 1: Visit the Ecessa Technical Support site (https://support.ecessa.com) for valuable information to support all aspects of your product and network integration.
Step 2: Download and complete the pre-configuration worksheet to capture all critical network data you will need to support product installation, upgrade, and maintenance in your network.
Step 3: Contact Ecessa’s Technical Support during normal business hours (Monday-Friday 8:00 AM – 5:00 PM anywhere in North America) or via email@example.com with any product, configuration or installation questions. Please send your completed pre-configuration worksheet with any Technical Support inquiry.
Step 4: Prepare the product in your test environment and login to begin the configuration process; visit the “Getting Connected” section for a step-by-step process. Complete the configuration of your product to meet the needs of your business and network infrastructure.
Step 5: Prepare for your “Go Live” event with your fully configured, tested Ecessa product in your network. Plan ahead and let our Technical Support staff know of your scheduled date of deployment.
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