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Finance

Your Customers Won't Stand for A Network Outage: Keep Customers Connected to their Funds

Ecessa is a solid solution that does what it is supposed to do, and it hasn’t let us–or our customers–down.

Mark Griep

Network Administrator at Fidelity Bank

Keep up with the demands of your customers. Discover how Never Down network technology delivers a high return on investment.

 

When dealing with someone’s finances, security and reliability are essential in building trust. Even if a temporary outage doesn’t put customers’ finances at risk, inaccessible bank accounts can turn a happy customer into a concerned and worried one.

Don’t take our word for it, here are real social posts from real customers.

“All of @CommBank services are down. Apparently you have to go to branch and that’s it.”

“There seems to be down network wide, but no notification from the company on socials or via email/text which bank should I switch to?”

“@CommBank is there a tech issue? Some of my accounts are not showing in app or netbank.”

Customers and financial organizations are relying on network connectivity in more ways than ever before. Network connectivity supports core banking critical operations and sensitive tasks such as:

  • Self-service banking at ATMs
  • Online and mobile banking
  • Retail banking
  • Voice & telephony needs
  • Data security

Don’t leave your customers disconnected.

Contact, Connect, Continue

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