Ecessa has an immediate opening for a Technical Support Engineer to join our growing team. The Technical Support Engineer (TSE) is an integral member of the Ecessa Support team, managing the total support experience of Ecessa’s client base. The TSE plays a significant role in driving high customer satisfaction, critical incident management, and liaising with different internal teams to provide quality service. The selected candidate will work with collaborative teams and individually to perform technical activities that impact the configuration of the micro-appliance while also troubleshooting technical difficulties experienced by the customer. The individual should possess great verbal and written communication skills and technical problem solving skills.
Employment Type: Full time
Location: Greater Minneapolis – St. Paul Area
Minimum Required Education: Associates Degree
Job Level: Entry Level, Junior, or Mid-level
Expected Travel: None
Hours: Monday-Friday, multiple shifts available, weekend rotation, and occasional overtime
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