Easy Installation with Free Expert Support

Ecessa™ provides the best support and service in the industry. We've installed more than 6,000 Internet appliances in a wide variety of network environments. We deliver a customer experience others simply can't match. And because WAN/Internet connectivity is our core competency (not a peripheral business like our competitors), Ecessa's customer support team is 100 percent dedicated to the high performance and availability of your Internet applications.

Our support services include:

• Free support for 90 days, including network design, configuration and installation assistance. Our competitors require service agreements or charge customers for all service calls.
• A 30-day money-back guarantee.
• A 3-year depot warranty.
• Customer support team members who are full-time, U.S.-based employees (not outsourced contractors) for the best possible service and support.
• A guaranteed response time of 15 minutes for inbound customer service calls.

Standard Warranty

Every Ecessa product is backed by Ecessa's Standard Warranty: A three-year return-to-factory hardware replacement warranty; plus a 90-day warranty that covers:

• "Spare in the Air" overnight replacement services
• Toll-free support, including expert installation services
• All firmware upgrades

Read what customers are saying about our support services