“Ecessa’s support team was extremely helpful in getting things setup; they have always been helpful any other time I have called.”
Ryan Farnsworth - A&E Incorporated

“We've needed Ecessa customer support on a couple of occasions. Their service technicians have gone above and beyond. We are very happy with the product and tech support.”
Paul Langton - Columbia Grain

“With Ecessa customer support, all my questions have been answered in a timly manor.”
Curt Steinhaus - Systems Administrator at Imagemark

“When I do need help, I’m not transferred to a first-level support person who has limited technical knowledge. The same engineers both install and support the devices. They know the ins and outs of their products and can jump right in to help me.”
Paul Codner - IT Manager at Healthland Healthcare Solutions

“Ecessa’s helpful and knowledgeable sales staff wasn’t pushy, and they had no problem explaining all the technical details to us way before we purchased the product. Prior to deployment, I was able to send the Ecessa tech support department our network diagram and router configurations, which made our deployment very easy. Ecessa analyzed our previous configuration and delivered a low-impact, minimal down-time installation.”
Wesley Corie - network administrator at Providence Engineering

“In addition to the product benefits, from a customer-service standpoint, I’m very satisfied with the overall experience I’ve had with Ecessa.”
Dan Parker - Network Specialist at Tompkins-Seneca-Tioga BOCES

“Ecessa’s fantastic support has been able to help me identify issues quickly. They were willing to take the extra step to resolve my issues, even though it exceeded the terms of the support contact. They participated in a group call with an ISP to help get to the bottom of things and ensure everything was working properly. A++.”
Dylan Fowler - System Administrator at Coastal Contacts

“The few times I've needed to contact them, I was always able to get to a person quickly, and they were able to resolve my problem, or answer my question quickly, and in a professional manner.”
Shane Smith - Innovative Technical Solutions, LLC

“The Ecessa support team are always extremely helpful and prompt with responses.”
Amy Buckner - American Viatical Services, LLC

“Support has been great every time I call.”
Jim Mitts - Blount Inc.